What should I do if I can't get a reply?

Active buyers and sellers should respond quickly, however that is not always the case.

You may want to give them a little time to respond as they may live in a different time zone. If you don't hear back for over 48 hours, try sending a follow-up message. If you still don't get a reply for a further 48 hours, you may contact us and we'll chase them up for you. We are not able to release sellers' private contact details.

To help determine how likely you are to get a quick response from a seller, we publish average response times and rates (when available) on their listing.

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