What is Buyer Protection?
Buyer Protection helps safeguard your online purchases in case your item doesn't match its description, is damaged, or doesn't arrive at all.
Although it's rare to experience issues buying from a seller on Stillwhite, we understand that your wedding dress is special and should be protected.
Buyer Protection is offered through PayPal and Venmo. Both can reimburse your purchase and shipping costs if there's a problem - up to US$20,000.
You may be eligible for Buyer Protection when:
- your dress arrives significantly different from the seller's description
- your dress arrives damaged
- is counterfeit
- doesn't arrive at all
PayPal Buyer Protection does not cover:
- change of mind
- if the dress doesn't fit
- in-person transactions
You can read more about PayPal Buyer Protection and Venmo Purchase Protection on their websites.
