Why is my message quarantined?

We take security very seriously at Stillwhite. Your first message to each seller is quarantined (or held back) for up to two hours while our system checks for suspicious sending patterns. This helps keep everybody safe.

Once the quarantine period is over, all replies are sent instantly.


You can see your recent conversions in your account Inbox. Opening the conversation will show a countdown timer indicating the scheduled delivery time for the message.

Manual review

If your message contains personal contact information, it may be marked for manual review which may take longer than 2 hours. To avoid this delay please do not include email addresses or phone numbers in your messages.

Did you get the help you needed?
Help us improve. How can we make this better?

See more
Need more help?
Contact us
Good news, Stillwhite is available in your country. Switch to www.stillwhite.com