Why is my message quarantined?
We take security very seriously at Stillwhite. Your first message to each seller is quarantined (or held back) for up to two hours while our system checks for spam and other suspicious behaviour. This helps keep everybody safe.
Once the quarantine period is over, all replies are sent instantly.
You can see your quarantined messages in the Sent Items folder. Opening the conversation will show a countdown timer indicating the scheduled delivery time for the message.
If your message contains personal contact information it may be marked for manual review which can take longer than 2 hours. To avoid this delay please do not include email addresses or phone numbers in messages.