Why can't I request payment?

Payment requests are available for enabled listings.

If you don't see the request payment option in your conversation, please check the following:

  • your listing is not paused or removed
  • your conversation has not been closed
  • your account is not deactivated
  • you haven't blocked the buyer

You may not be able to request payment if:

  • the buyer has blocked you
  • the buyer's account has been deactivated

If you are continuing to have trouble making an offer, please contact us.

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