What is seller protection?

PayPal Seller Protection is provided to our sellers with no additional cost.

Your eligible transactions are safeguarded with Seller Protection when your buyer raises claims, chargebacks or reversals for the following problems:

  • Unauthorised transaction: Buyer claims that they didn’t authorise the purchase, they didn’t make the purchase, or they were victims of identity or credit card theft.
  • Item not received: Buyer claims to have never received the goods they purchased.

For an eligible transaction, PayPal will reimburse you the full amount of the eligible payment and waive the chargeback fee if applicable. Please note that claims or chargebacks for items significantly different from your description aren't eligible for Seller Protection.

Seller Protection is offered by PayPal, not Stillwhite.

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