What is buyer protection?

Buyer Protection protects your online purchases in case your item doesn't match its description, is defective, or doesn't turn up at all.

Although you're unlikely to experience any issues purchasing from a seller on Stillwhite, we understand that your wedding dress is special and your purchase needs to be protected.

Buyer Protection is offered by PayPal and will reimburse your purchase and shipping costs if you encounter issues, for up to US$20,000.

PayPal Buyer Protection can help when:

  • your dress arrives significantly different to the seller's description
  • your dress arrives damaged
  • is counterfeit 
  • doesn't arrive at all

PayPal Buyer Protection does not cover:

  • change of mind
  • if the dress doesn't fit
  • deals made in person

You can read more about PayPal Buyer Protection on their website.

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