Horrible experience. If I could give minus stars I would. I had tried on a dress brand new a few days prior to using Stillwhite, but I decided to buy the same dress second-hand to try and reduce the wastage of buying a new dress I would only wear once. I felt secure in buying a dress from Stillwhite as they had PayPal buyer protection... what a mistake that was. I found the dress secondhand and was assured by the seller that it had been professionally dry-cleaned and was undamaged. The dress arrived, but the silk was scratchy and hard, not like silk should be. If you have ever accidentally ruined silk by washing it incorrectly you will know the feeling. The dress was also significantly shorter than advertised and only came to my ankles, which is crazy, as the seller was taller than me and also wore heels on the day. The seams of the dress buckle, as the silk threads have been damaged and shrunk. I tried to reason with the seller but they refused to refund me. I also put a dispute through Paypal but they said "This decision was made because if an item is materially similar to the seller's description, we don't consider it to be significantly not as described" and they refused my claim. So if it's silk... it's silk, regardless of whether it's damaged or not. Devastated. I now have a dress I can't wear, as it only comes to my ankles and the silk is ruined, and I cannot afford a new dress as I have spent more money than I should have to buy this one second-hand. Stillwhite was no help at all, they told the seller that "typically there are no refunds for second-hand sales and this is particularly true for wedding dresses" and usually if a buyer has made a purchase that you're not happy with, the recommendation is that they have to on-sell the dress themselves. Super helpful if the dress is ruined. Don't trust PayPal buyer protection and don't trust Stillwhite to help, they're protecting the seller, not the buyer.

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buyer Anonymous Buyer
69 weeks ago