Buyers messages are unread - is it working?

Buyers are notified by email each time you send a reply. If a buyer doesn't view your message through Stillwhite, your message will remain 'Unread'.

It's not uncommon to receive an initial enquiry from a buyer, who then doesn't respond to your follow up message. Some buyers will simply stop communicating if they are not interested any longer.

Message status

  • Unread - message delivered, but the buyer has not viewed it
  • Seen - the buyer has viewed the message

If you don't hear back after 48 hours (and the message is still Unread), feel free to send a polite follow up message asking for a reply.

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