Buyers messages are unread - is it working?
Buyers are notified by email each time you send a reply. If a buyer doesn't view your message through Stillwhite, your message will remain 'Unread'.
It's not uncommon to receive an initial enquiry from a buyer, who then doesn't respond to your follow up message. Some buyers will simply stop communicating if they are not interested any longer.
- Unread - message delivered, but the buyer has not viewed it
- Seen - the buyer has viewed the message
If you don't hear back after 48 hours (and the message is still Unread), feel free to send a polite follow up message asking for a reply.