Contacting a seller

Hello. I have contacted a seller a number of times over the last three weeks about an item but unfortunately I’ve not had a response. Is there any way still white can contact them by another method such as phone? I am very keen to buy the item. Thanks!

2 Responses

I'm having this problem with all 3 sellers I've contacted, a couple have replied once or twice and then go silent even though you've seen your message, it is beyond frustrating!

Hi Ladies,

We display each sellers response rate and average response time on each listing which can help determine how active they are in responding back to you.

Stillwhite does not offer phone support but if you email our support team via here: we can email the seller on your behalf asking them to respond back to you.

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A very comprehensive service and made selling my wedding gown easier than expected. It also feels wonderful knowing that the dress "lives on" and will soon be making someone else feel a million $$ on their special day.
Kathryn, Kingsbridge
1 week ago
Everything worked well. The website is easy to navigate and it is easy to contact sellers. I would definitely recommend Stillwhite to friends.
Nadja, Perth
1 week ago
Good news, Stillwhite is available in your country. Switch to