Transferring a deposit is it safe?

Hi, I found a dress I like on stillwhite and tried it on at a bridal boutique where she stored the dress. I was asked to transfer a deposit after I expressed my interest. - I am wondering would that be a safe option and if I were to transfer an amount outside of Paypal account would the transaction still be insured by Stillwhite if in the event the dress didn't arrive or if I couldn't find the seller after making the deposit?

1 Response

Hi Christine,

We don't recommend sending deposits, instalments or other partial payments at all. Its best for your seller to add in a Buy Now button for the total price to your conversation and complete payment when you are ready to do so. For more information please visit our help topic here: www.stillwhite.com/help/deposits-instalments-and-partial-payments

Stillwhite only recommends using Paypal due to their protection policies: www.stillwhite.com/guarantee, if you were to use another method of payment and something were to go wrong you will not be covered under Paypal's buyer protection and stillwhite would be very limited on ways to help.

Sign in to participate in this discussion.
I had a lovely time browsing the site and each of the sellers I chatted with before making my decision was quick to answer all my questions. My dress arrived as advertised with no issues at the post office, but having the insurance should anything have gone wrong was a great comfort. Will definitely recommend this site in the future to other brides, and potentially resell my own dress here too!
More
buyer
Rachyl,
4 weeks ago
I love stillwhite! I’ve sold two dresses on here and it’s always so smooth of a process. I will always refer friends here!
More
seller
Madeline, Salt Lake City
3 weeks ago
Good news, Stillwhite is available in your country. Switch to www.stillwhite.com